Mb8my Privacy Policy — Malaysian User Data Protection
This policy explains how mb8my collects, uses, stores and protects the personal information of users on our platform in Malaysia. Please read it carefully to understand your privacy rights.
Last updated: January 2026. Continued use of the mb8my platform after an update is published constitutes acceptance of the latest policy.
1. Information Collected by mb8my
When you register for or use the mb8my platform, we may collect the following categories of information:
Account information: Full name, phone number, email address, encrypted password, and identity verification information provided during registration or account verification.
Device and browser information: Device type, operating system, browser type, IP address, screen resolution, and device identifier. This data is collected automatically when you access the platform for security and user experience optimisation purposes.
Payment information: Records of deposit and withdrawal transactions in MYR, payment methods used (e.g. TNG eWallet, Maybank, DuitNow), and transaction status. mb8my does not directly store users' card numbers or bank account passwords.
Platform usage data: Pages visited, session duration, game preferences, login timestamps, and in-platform betting activity. This data is used to improve service quality and maintain account security.
2. How We Use Your Information
The information collected is used to create and manage user accounts, process deposits and withdrawals in MYR, verify user identity for security purposes, and provide relevant customer support when needed.
Usage data and device information are analysed to detect suspicious activity, prevent unauthorised access, identify fraud attempts and maintain the integrity of the mb8my platform for all users.
Anonymised usage data is used to understand how users interact with the platform, identify areas for improvement, and develop new features suited to the needs of Malaysian users.
Contact information may be used to send account-related notifications, important security updates, or relevant promotional offers. Users can opt out of marketing communications through their account settings.
3. Cookies & Tracking Technologies
The mb8my platform uses cookies and similar tracking technologies to enhance the user experience and maintain login session security. Cookies are small text files stored in your browser when you visit our platform.
Session cookies: Used to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
Preference cookies: Stores your language preference and display settings so you don't have to reconfigure them each time you access the platform.
Analytics cookies: Collects anonymised usage data to help us understand how the platform is used and make relevant improvements.
You can control or delete cookies through your browser settings. However, disabling certain cookies may affect platform functionality, including the ability to stay logged in.
4. Data Storage & Security
Mb8my stores user data on servers protected by industry-standard technical and administrative security measures. All communications between users' devices and the platform servers are secured with SSL encryption to prevent data interception in transit.
User passwords are never stored in plain text — they go through an irreversible hashing process before being saved. Payment data is processed through payment processor systems that comply with established security standards.
Data retention periods vary by type: active account data is kept for as long as the account remains active, while transaction records are retained for as long as required for accounting and legal compliance purposes. When data is no longer needed, it will be securely deleted or anonymised.
While mb8my takes all reasonable security precautions, no system is entirely immune to risk. Users also play a role in protecting their accounts by using strong passwords and keeping their login credentials confidential.
- SSL encryption on all communications
- Password hashing
- Server access monitoring
- Secure data deletion when no longer required
- Separation of payment data from profile data
5. Sharing Information with Third Parties
Mb8my does not sell, rent or disclose users' personal information to third parties for marketing purposes without their consent. However, there are limited situations where data sharing may occur:
Necessary transaction information is shared with third-party payment processors (such as eWallet platforms or banks) solely for the purpose of processing deposits and withdrawals in MYR. These processors are bound by their own security policies.
Mb8my may be required to disclose user information to the relevant authorities in Malaysia when compelled by law, court order, or valid legal process.
Technical service providers such as database services or server infrastructure providers may have limited access to data for system maintenance purposes only, and are bound by strict confidentiality agreements.
6. User Rights, Policy Changes & How to Contact Us
As an mb8my platform user, you have the following rights regarding your personal data:
Access Rights: You have the right to request a copy of the personal information we hold about you. Requests can be submitted through our customer support team.
Right to Rectification: If the information we hold is inaccurate or out of date, you have the right to request a correction. Some profile details can be updated directly through your account settings.
Right to Erasure: Under certain circumstances, you may request that your personal data be deleted. However, some data may need to be retained for a period of time to meet legal compliance requirements or to resolve pending transactions.
Mb8my reserves the right to update this Privacy Policy from time to time. Users will be notified of any significant changes via in-platform notifications or email. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.
For any queries regarding your personal data privacy, reach out to the mb8my team via email at [email protected] or through the platform's live chat support.
- [email protected] — for specific enquiries related to personal data.
- In-platform live chat — available after logging in.
- General enquiries: FAQ page
More Questions About Your Privacy?
Check the FAQ page for more information, or log in to your mb8my account and contact our support team directly.